Client Support Representative

Job Description:

We are seeking a part-time Client Support Representative to join our team at Saudi Telecom Company in Riyadh, SA. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a customer support role. The Client Support Representative will be responsible for managing client relationships, addressing customer inquiries, and providing exceptional support to our clients.

Responsibilities: 1. Serve as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner. 2. Provide technical support to clients by troubleshooting issues and escalating to appropriate teams when necessary. 3. Manage client accounts by maintaining accurate records, updating information, and following up on client requests. 4. Collaborate with internal teams to ensure seamless communication and resolution of client issues. 5. Assist in developing and implementing client support strategies to enhance overall customer satisfaction. 6. Stay up-to-date on company products and services to effectively educate clients and promote additional services.

Requirements: 1. Adaptability: Ability to thrive in a fast-paced environment and adjust to changing priorities. 2. Energetic: Enthusiastic and motivated to provide exceptional customer support. 3. Time Management: Ability to prioritize tasks and manage time effectively to meet deadlines. 4. Project Management: Experience in coordinating and managing projects to ensure successful outcomes. 5. Excellent communication skills, both written and verbal. 6. Strong problem-solving skills and attention to detail. 7. Ability to work independently and as part of a team.

Benefits: - Travel & spending expenses - Paid Time Off (PTO) - Medical coverage

Working Environment: At Saudi Telecom Company, we cultivate a sense of ownership and responsibility at every level of the organization. Our team prides itself on collaboration, innovation, and a commitment to excellence. We offer a supportive and inclusive work environment where employees are empowered to reach their full potential.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Saudi Telecom Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, or disability. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.