Client Support Representative

Job Description:

Saudi Ceramics is seeking a part-time Client Support Representative to join our team in Jeddah, SA. As an Associate Level Client Support Representative, you will be responsible for providing excellent customer service to our clients while representing our company in a positive and professional manner.

Responsibilities: - Responding to client inquiries and resolving issues in a timely and efficient manner - Building and maintaining strong client relationships through effective communication and follow-up - Collaborating with internal teams to address client needs and concerns - Identifying opportunities to upsell products or services to clients - Providing feedback to the management team on ways to improve our client support processes - Keeping accurate records of client interactions and transactions

Requirements: - 4 years of experience in a customer service or client support role - Confident and driven attitude with a strong ability to problem solve - Creativity and decision-making skills to provide innovative solutions to client issues - Excellent communication skills both verbal and written - Ability to work independently and as part of a team - Proficient in Microsoft Office and CRM software - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Employee discounts on Saudi Ceramics products - Joining Bonus for new hires - Medical coverage for all employees

Working Environment: At Saudi Ceramics, we strive to create a working environment that encourages a culture of ongoing learning and development for personal and professional growth. We provide training opportunities and support our employees in reaching their full potential.

Equal Opportunity Statement: Saudi Ceramics is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, age, national origin, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-03

If you meet the requirements for this position and are excited about the opportunity to join our team at Saudi Ceramics, we encourage you to apply before the deadline. We look forward to welcoming a confident and driven individual who is passionate about providing exceptional client support.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.