Client Support Specialist

Job Description:

The National Shipping Company of Saudi Arabia is seeking a motivated and energetic Client Support Specialist to join our team in Mecca, SA. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role.

Responsibilities: - Provide exceptional support to clients through various channels such as phone, email, and chat - Manage client relationships and address any concerns or issues in a timely and professional manner - Collaborate with internal teams to ensure customer satisfaction and resolve any escalated issues - Assist with project management tasks related to client support initiatives - Proactively identify opportunities for process improvement and implement strategies to enhance the client experience - Maintain accurate records of client interactions and update client profiles in the database - Stay up-to-date on industry trends and best practices to provide the highest level of support to clients

Requirements: - Bachelor's degree in business administration or a related field preferred - Strong leadership skills and the ability to work independently or as part of a team - Excellent project management skills with a proven track record of successfully managing multiple projects simultaneously - Exceptional communication and interpersonal skills - Proficiency in Microsoft Office suite and CRM software - Experience working in a fast-paced environment and meeting tight deadlines - Ability to thrive in a culture that embraces change and responds resiliently - Must be willing to travel occasionally for client meetings or industry events

Personality Traits: energetic, motivated

Soft Skills: leadership, project management

Benefits: - Travel opportunities - Free food - Life insurance

Working Environment: Flourish in a culture that embraces change and responds resiliently. We offer a dynamic and supportive work environment where you can grow both personally and professionally.

Equal Opportunity Statement: The National Shipping Company of Saudi Arabia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating an inclusive work environment where everyone feels valued and respected.

Deadline to apply: 2024-04-17

Don't miss this exciting opportunity to join a leading shipping company and make a positive impact on our clients' experience. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.