Client Support Specialist

Job Description:

We are looking for a dedicated Client Support Specialist to join our team at the National Shipping Company of Saudi Arabia in Jeddah on a part-time basis. This entry-level position requires at least 1 year of experience in a similar role. The ideal candidate will be adaptable, motivated, creative, and able to work well in a fast-paced environment.

Responsibilities: - Provide exceptional customer service to clients via phone, email, and in person - Address client inquiries, resolve issues, and provide accurate information - Maintain client records and ensure data accuracy - Collaborate with other departments to ensure seamless client experience - Assist with troubleshooting technical issues and provide basic technical support - Identify opportunities for improvement and make recommendations to enhance client satisfaction

Requirements: - Minimum of 1 year of experience in a client support role - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite - Knowledge of shipping industry practices and regulations is a plus

Benefits: - Company-provided equipment - Paid sick leave - Vision insurance - Performance-based recognition and rewards

We are committed to providing a fair and inclusive working environment that values diversity and equality. We welcome applications from all qualified candidates, regardless of race, gender, age, religion, sexual orientation, or disability.

Deadline to apply: June 26, 2024

Equal Opportunity Statement: The National Shipping Company of Saudi Arabia is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.