Client Support Specialist

Job Description:

Al Babtain Power & Telecommunication Co is seeking a motivated and experienced Client Support Specialist to join our team in Mecca, SA. As a Client Support Specialist, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and ensuring client satisfaction.

Responsibilities: - Serve as the main point of contact for clients, addressing inquiries and resolving issues in a timely and professional manner - Provide technical support and assistance to clients with software, hardware, and network-related problems - Collaborate with cross-functional teams to address client needs and ensure a seamless customer experience - Document client interactions and maintain accurate records of customer inquiries and resolutions - Identify trends in client issues and provide recommendations for improvements to products and services - Stay up-to-date on industry trends and developments to better serve clients and offer informed solutions - Participate in training and professional development opportunities to enhance knowledge and skills

Requirements: - Bachelor's degree in a related field preferred - 3+ years of experience in customer service or technical support roles - Strong communication and interpersonal skills - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and other relevant software applications - Analytical mindset with the ability to problem solve and think critically - Adaptable to changing priorities and comfortable working in a fast-paced environment - Driven to achieve goals and deliver exceptional results

Personality Traits: - Driven: Motivated to succeed and meet targets - Independent: Capable of working autonomously and making decisions

Soft Skills: - Analysis: Able to analyze information and make informed decisions - Adaptability: Comfortable adapting to new situations and challenges

Benefits: - Life insurance - Employee discounts - Gym membership

Working Environment: At Al Babtain Power & Telecommunication Co, we provide a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. Our team is dedicated to delivering excellence in everything we do, and we encourage collaboration and creativity to drive positive outcomes.

Deadline to Apply: Interested candidates should submit their applications by June 26, 2024.

Equal Opportunity Statement: Al Babtain Power & Telecommunication Co is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.