Contact Center Assistant

Position Summary: Saudi Telecom Company is seeking a Contact Center Assistant to join our dynamic team in Jeddah, SA. This part-time role at the Associate level requires a candidate with at least 3 years of experience in a similar role. The ideal candidate will be independent, driven, and possess strong people and project management skills.

Responsibilities: - Handle incoming and outgoing calls in a professional and efficient manner - Assist customers with inquiries, complaints, and technical issues - Maintain accurate records of customer interactions and transactions - Collaborate with team members to improve overall customer satisfaction - Assist in training and onboarding new contact center employees

Requirements: - At least 3 years of experience in a contact center or customer service role - Strong interpersonal and communication skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Relocation allowance for eligible candidates - Medical coverage for employees and their families - Remote work flexibility to accommodate work-life balance

Working Environment: At Saudi Telecom Company, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We encourage creativity, innovation, and collaboration among all team members.

Deadline to Apply: Interested candidates should submit their applications by May 1, 2024.

Equal Opportunity Statement: Saudi Telecom Company is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.