Contact Center Assistant

Job Description:

We are seeking a dedicated Contact Center Assistant to join our team at the National Water Company in Mecca, SA on a part-time basis. As an Entry Level position, no prior experience is required, but we do require candidates to possess at least 1 year of relevant experience.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional manner. 2. Process customer orders, requests, and complaints efficiently and accurately. 3. Provide information about products and services to customers. 4. Maintain customer database and update records as necessary. 5. Collaborate with team members to ensure customer satisfaction and resolve issues effectively. 6. Assist in generating reports and analyzing data to improve customer service processes. 7. Adhere to company policies and procedures at all times.

Requirements: 1. Reliable and energetic individual who can work well under pressure. 2. Strong critical thinking skills and ability to work in a team-oriented environment. 3. Excellent communication skills, both verbal and written. 4. Proficiency in using computer systems and customer relationship management software. 5. High school diploma or equivalent required.

Benefits: 1. Paid overtime opportunities for additional income. 2. Retirement plan to help secure your future. 3. Travel opportunities to expand your horizons and develop new skills.

Working Environment: At the National Water Company, we embrace a culture that challenges norms and encourages bold thinking. Our team is dedicated to delivering exceptional customer service and making a positive impact in the community.

Deadline to apply: May 11, 2024

Equal Opportunity Statement: The National Water Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and supported.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.