Remote Contact Center Assistant

Job Description:

As a Remote Contact Center Assistant at Al Khodari Sons Company, you will be responsible for providing virtual support to our contact center operations in Mecca, SA. Your primary duties will involve handling inbound and outbound calls, responding to customer inquiries, processing orders, and providing exceptional customer service.

Responsibilities: - Answer incoming calls from customers and assist with their inquiries or concerns - Make outbound calls to follow up on customer orders or resolve issues - Process customer orders accurately and in a timely manner - Maintain a high level of professionalism and customer service at all times - Collaborate with team members to ensure seamless operations - Maintain detailed and accurate records of customer interactions

Requirements: - 4 years of experience in a customer service or contact center role - Reliable and dedicated work ethic - Strong attention to detail and ability to multitask - Creative problem-solving skills - Excellent communication skills, both verbal and written - Proficient in using virtual communication tools and software - Ability to work independently and as part of a team

Benefits: - Relocation allowance for remote workers - Retirement plan options - Parental leave benefits - Opportunity to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: Al Khodari Sons Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: 2024-06-12

Join our team as a Remote Contact Center Assistant and make a difference in customer service while enjoying the flexibility of remote work. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.