Remote Contact Center Assistant

Job Description:

National Water Company is seeking a Remote Contact Center Assistant to join our team in Riyadh, SA. This part-time role is at the associate level and requires a minimum of 3 years of experience. We are looking for an energetic and adaptable individual who possesses strong negotiation and persuasion skills.

Responsibilities: - Handle incoming and outgoing customer calls in a professional and courteous manner - Assist customers with inquiries, issues, and complaints regarding water services - Provide accurate information about company products and services - Process customer orders, payments, and account updates - Follow up with customers to ensure satisfaction and resolve any outstanding issues - Collaborate with other team members to ensure customer needs are met in a timely manner - Maintain accurate records of customer interactions and transactions

Requirements: - High school diploma or equivalent - 3+ years of experience in a customer service role - Strong communication skills, both written and verbal - Excellent problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office applications - Familiarity with CRM software is a plus

Benefits: - Free food - Life insurance - Paid sick leave

Working Environment: As a Remote Contact Center Assistant at National Water Company, you will be part of a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to develop your skills and grow professionally in a supportive and dynamic environment.

Deadline to Apply: June 21, 2024

Equal Opportunity Statement: National Water Company is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.