Contact Center Assistant

Job Description: Savola Group is seeking a detail-oriented and reliable Contact Center Assistant to join our team in Medina, SA. As a Contact Center Assistant, you will be responsible for providing exceptional customer service and support to our clients. This is a part-time position at the Associate level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product information, order status, and issue resolution - Maintain accurate records of customer interactions and transactions - Conduct research to resolve customer issues or escalate to the appropriate department - Collaborate with team members to ensure seamless customer service experience - Continuously learn and adapt to new technologies and processes to improve customer service delivery

Requirements: - High school diploma or equivalent - 2 years of experience in a customer service role - Reliable and hardworking individual - Strong communication and problem-solving skills - Ability to work well under pressure and in a fast-paced environment - Proficiency in Microsoft Office Suite - Strong research and cooperation skills

Benefits: - Free food - Training and professional development opportunities - Dental insurance coverage

Equal Opportunity Statement: Savola Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.