Contact Center Assistant - Work from home

Job Description:

United Electronics Company is seeking a Contact Center Assistant to join our team on a part-time basis. This position offers the flexibility to work from home, providing support to our customers and assisting with various tasks related to our contact center operations. This is an entry-level position, perfect for individuals who are looking to gain experience in a dynamic and fast-paced environment.

Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional and efficient manner - Providing technical support and troubleshooting for products or services - Assisting with order processing, returns, and exchanges - Documenting customer interactions and maintaining accurate records - Collaborating with team members to ensure excellent customer service - Participating in training sessions to enhance product knowledge and customer service skills - Adhering to company policies and procedures to meet quality standards - Handling escalated customer issues and finding solutions to ensure customer satisfaction

Requirements: - Excellent communication skills, both verbal and written - Strong organizational skills and attention to detail - Ability to work independently and manage time effectively - Reliable and able to work under pressure - Team player with strong leadership skills - Comfortable using technology and learning new software programs - Flexibility to work evenings and weekends as needed

Benefits: - Free accommodation for work-related travel - Opportunities for training and professional development - Paid overtime for additional hours worked - Build strong relationships with colleagues, clients, and partners

Equal Opportunity Statement: United Electronics Company is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law.

Deadline to apply: May 11, 2024

If you meet the above requirements and are looking to start your career in the customer service industry, we would love to hear from you. Apply now to join our team at United Electronics Company as a Contact Center Assistant.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.