Contact Center Assistant - Work from home

Job Description:

Fitaihi Holding Group is seeking a Contact Center Assistant to join our team and work from home. As a Contact Center Assistant, you will be responsible for providing excellent customer service and support to our clients through phone calls, emails, and chat.

Responsibilities: - Answer incoming customer inquiries and provide accurate information about our products and services - Resolve customer complaints and issues in a timely and professional manner - Make outbound calls to follow up with customers and ensure their satisfaction - Input and update customer information in our database - Collaborate with other team members to meet customer satisfaction goals - Provide administrative support as needed

Requirements: - 2 years of experience in a customer service or contact center role - Excellent communication skills, both verbal and written - Driven and motivated individual who thrives in a fast-paced environment - Strong analytical skills to assess customer needs and provide appropriate solutions - Effective time management skills to handle multiple tasks simultaneously - Ability to work independently and as part of a team

Benefits: - Paid Time Off (PTO) - Medical coverage - Paid sick leave

Working Environment: At Fitaihi Holding Group, we strive for excellence and uphold high standards in all our endeavors. Our team is dedicated to providing top-notch customer service and support.

Equal Opportunity Statement: Fitaihi Holding Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Deadline to apply: July 12, 2024

If you meet the requirements and are ready to join a dynamic team, we encourage you to apply for the Contact Center Assistant position with Fitaihi Holding Group today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.