Contact Center Assistant - Work from home

Job Description: Hilton is seeking a Contact Center Assistant to join our team in Riyadh, Saudi Arabia. This is a part-time position that allows you to work from the comfort of your own home. As an Associate level professional with at least 2 years of experience in customer service or a related field, you will play a key role in assisting our contact center operations.

Responsibilities: - Answer incoming calls and respond to customer inquiries with professionalism and efficiency. - Provide exceptional customer service by resolving issues and offering solutions to meet customer needs. - Maintain accurate records of customer interactions and transactions. - Collaborate with team members to ensure a seamless customer experience. - Adhere to company policies and procedures to uphold high standards of service. - Continuously learn and adapt to new technologies and processes to stay ahead in a rapidly changing environment.

Requirements: - Driven and motivated individual who is passionate about customer service. - Strong communication and negotiation skills to effectively interact with customers. - Analytical mindset to identify and solve customer problems. - Ability to work independently and as part of a team. - Proficient in using computer systems and software applications. - High school diploma or equivalent required; Bachelor's degree preferred. - Previous experience in a customer service role is preferred.

Benefits: - Employee discounts on Hilton properties worldwide. - Paid sick leave for part-time employees. - Company transportation for eligible employees. - Opportunity for growth and development within the organization.

Working Environment: At Hilton, we believe in providing our employees with the tools and resources they need to succeed. Our working environment is one that encourages continuous learning and adaptation to keep up with the fast-paced world of customer service. Join us and be part of a team that is dedicated to exceeding customer expectations.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status. We believe that diversity enriches our workforce and enhances our ability to serve our customers effectively.

Deadline to Apply: July 12, 2024

If you meet the requirements and are interested in joining our team as a Contact Center Assistant, we encourage you to apply before the deadline. Come be a part of a global hospitality company that values its employees and strives for excellence in customer service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.