Contact Center Associate

The Contact Center Associate at Panda Retail Company in Riyadh, SA will be responsible for providing exceptional customer service and support through various communication channels, including phone calls, emails, and live chat. This position is part-time and entry-level, requiring at least 1 year of experience in a similar role. The ideal candidate will be driven and energetic, with strong soft skills in strategic planning and innovation.

Responsibilities: - Manage inbound and outbound customer inquiries efficiently and effectively - Provide accurate information about products, services, and company policies - Resolve customer complaints and issues in a professional and timely manner - Upsell products and services when appropriate - Collaborate with other departments to ensure customer satisfaction - Meet and exceed customer service goals and targets

Requirements: - 1 year of experience in a customer service or contact center role - Excellent communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and CRM software - Strong problem-solving skills and attention to detail - Ability to work flexible hours, including evenings and weekends

Benefits: - Relocation allowance for eligible candidates - Vision insurance - Paid overtime opportunities

Working Environment: Panda Retail Company prioritizes employee well-being through health and wellness initiatives. The company fosters a supportive and inclusive work environment where employees can thrive and grow.

Deadline to apply: May 6, 2024

Equal Opportunity Statement: Panda Retail Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.