Remote Contact Center Associate

Job Description:

Mobily is seeking a Remote Contact Center Associate to join our team in Mecca, SA. This part-time position at the Associate level requires a minimum of 4 years of experience in a similar role. The ideal candidate must be motivated, confident, and possess strong communication skills.

Responsibilities: 1. Handle customer inquiries via phone and email in a professional and timely manner. 2. Provide product information, troubleshoot issues, and resolve customer complaints. 3. Utilize creativity and problem-solving skills to offer personalized solutions to customers. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other team members to ensure customer satisfaction and promote the company's products and services. 6. Participate in training sessions to stay up-to-date on product knowledge and customer service best practices. 7. Meet or exceed performance metrics, including call quality, customer satisfaction, and response times. 8. Present a positive image of the company through professional communication and problem-solving skills.

Requirements: 1. Bachelor's degree preferred. 2. Minimum of 4 years of experience in a customer service or contact center role. 3. Strong communication skills and the ability to work well in a team. 4. Motivated, confident, and able to handle challenging situations with professionalism. 5. Strong presentation skills and the ability to think creatively to solve customer problems. 6. Proficient in Microsoft Office and customer service software. 7. Availability to work part-time hours, including evenings and weekends.

Benefits: 1. Parental leave 2. Life insurance 3. Paid sick leave

Working Environment: At Mobily, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity, collaboration, and a customer-centric approach to service. We provide a supportive and inclusive work environment where every team member has the opportunity to grow and succeed.

Equal Opportunity Statement: Mobily is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are respected and valued for their unique contributions. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.