Remote Contact Center Manager

Job Description:

As a Remote Contact Center Manager at Yanbu Cement Company, you will be responsible for overseeing and managing the daily operations of our contact center team from a remote location. Your role will be crucial in ensuring that our customers receive top-notch service and support through various communication channels.

Responsibilities: 1. Manage a team of remote contact center agents, ensuring they meet performance metrics and achieve customer satisfaction goals. 2. Develop and implement strategies to improve team performance and streamline processes. 3. Monitor and analyze key performance indicators to make data-driven decisions and drive continuous improvement. 4. Provide training, coaching, and mentorship to contact center agents to enhance their skills and capabilities. 5. Handle escalated customer inquiries and complaints promptly and effectively. 6. Collaborate with other departments to ensure seamless communication and coordination. 7. Stay up-to-date with industry trends and best practices in contact center management.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 5 years of experience in contact center management. 3. Proven track record of managing remote teams and achieving KPIs. 4. Excellent communication skills and ability to motivate and inspire team members. 5. Strong organizational and problem-solving skills. 6. Energetic and reliable personality traits. 7. Attention to detail and ability to multitask effectively. 8. Proficiency in using contact center software and CRM systems.

Benefits: 1. Travel opportunities to attend conferences and training events. 2. Continuous training and professional development opportunities. 3. Company-provided equipment to support remote work. 4. Competitive compensation package.

Working Environment: At Yanbu Cement Company, we strive to cultivate leaders who embrace inclusivity and mentorship. Our company culture encourages collaboration, innovation, and personal growth. As a Remote Contact Center Manager, you will have the opportunity to make a positive impact on our team and contribute to our success.

Equal Opportunity Statement: Yanbu Cement Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of their race, gender, religion, sexual orientation, or disability status. We welcome and encourage applicants from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.