Contact Center Manager - Work from home

Job Description:

We are looking for a dedicated and reliable Contact Center Manager to join our team at Jarir Marketing Company in a part-time, work-from-home position based in Jeddah, SA. As a mid-to-senior level professional with at least 8 years of experience in contact center management, you will be responsible for leading a team of remote customer service representatives to deliver exceptional service to our customers.

Responsibilities: - Oversee day-to-day operations of the contact center, including managing and coaching a team of customer service representatives working remotely - Develop and implement strategies to improve customer satisfaction and retention rates - Monitor performance metrics, analyze data, and implement improvements to enhance efficiency and effectiveness - Ensure compliance with company policies and procedures, as well as industry regulations - Collaborate with other departments to address customer issues and enhance the overall customer experience - Provide regular reports and updates to senior management on contact center performance and key metrics - Continuously seek opportunities for process improvements and innovation within the contact center operations

Requirements: - 8+ years of experience in contact center management - Proven track record of leading and developing high-performing teams - Excellent communication and interpersonal skills - Strong problem-solving abilities and decision-making skills - Ability to work independently and remotely with minimal supervision - Presentation skills and time management abilities - Bachelor's degree in a related field (preferred)

Personality Traits: - Dedicated - Reliable

Soft Skills: - Presentation - Time Management

Benefits: - Gym membership - Visa sponsorship - Dental insurance

Working Environment: Join us in a work environment that unleashes creativity and celebrates innovation. We value diversity and inclusion, and we provide opportunities for professional growth and development.

Deadline to Apply: 2024-05-02

Equal Opportunity Statement: Jarir Marketing Company is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.