Contact Center Manager - Work from home

Job Description:

Savola Group, a leading company in Medina, SA, is seeking a Contact Center Manager to work from home on a part-time basis. We are looking for a highly experienced individual with at least 8 years of relevant experience in the field. The ideal candidate will be passionate, hardworking, possess excellent communication skills, and exhibit strong critical thinking abilities.

Responsibilities: - Manage a team of contact center agents working remotely - Monitor and evaluate the performance of the contact center team - Develop and implement strategies to improve customer satisfaction and efficiency - Handle escalated customer inquiries and complaints - Analyze data to identify trends and make recommendations for process improvements - Collaborate with other departments to ensure seamless communication and coordination - Provide coaching and training to contact center agents to enhance their skills and performance - Ensure compliance with company policies and procedures

Requirements: - Bachelor's degree in a related field or equivalent work experience - Proven experience in a contact center or customer service management role - Strong leadership skills and the ability to motivate and inspire a team - Excellent communication skills, both written and verbal - Critical thinking and problem-solving abilities - Proficiency in using contact center software and tools - Ability to work independently and prioritize tasks effectively

Benefits: - Training and professional development opportunities - Dental insurance coverage - Free accommodation for remote work - Positive and empowering work environment that encourages employees to take ownership and make impactful decisions

Equal Opportunity Statement: Savola Group is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We welcome and encourage applications from all qualified candidates regardless of race, gender, age, sexual orientation, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.