Contact Center Manager - Work from home

Job Description:

We are currently seeking a Contact Center Manager to join our team at the National Shipping Company of Saudi Arabia. This is a part-time, work-from-home position located in Mecca, SA. The ideal candidate will have at least 7 years of experience in a contact center or customer service management role, with a mid-to-senior level of seniority.

Responsibilities: - Manage and oversee the day-to-day operations of the contact center, ensuring effective customer service delivery - Develop and implement contact center policies and procedures to improve efficiency and customer satisfaction - Monitor and analyze key performance indicators (KPIs) to identify areas for improvement - Train and coach contact center agents to ensure high-quality service is provided to customers - Handle escalated customer inquiries and complaints in a timely and professional manner - Collaborate with other departments to address any customer service issues or trends - Stay up-to-date on industry trends and best practices to continuously improve the contact center operations

Requirements: - Bachelor's degree in Business Administration or related field - 7+ years of experience in a contact center or customer service management role - Excellent communication and interpersonal skills - Strong project management skills - Creativity in problem-solving and process improvement - Adaptable and motivated to lead a remote team - Ability to work independently and manage time effectively in a remote work environment

Benefits: - Training and professional development opportunities - Relocation allowance for eligible candidates - Paid Time Off (PTO) for work-life balance

Working Environment: As a Contact Center Manager at the National Shipping Company of Saudi Arabia, you will have the opportunity to align your work with a greater purpose and contribute to a meaningful mission. Our team is dedicated to providing exceptional customer service and promoting a positive work culture.

Deadline to apply: 2024-07-13

Equal Opportunity Statement: The National Shipping Company of Saudi Arabia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating an inclusive and diverse work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.