Contact Center Manager - Work from home

Dallah Healthcare Company is seeking a motivated and confident Contact Center Manager to work from home in Riyadh, SA on a part-time basis. The ideal candidate will have at least 8 years of experience in a similar role and possess strong research and persuasion skills.

Responsibilities: - Oversee and manage the daily operations of the contact center team - Develop and implement strategies to improve customer service and satisfaction - Monitor and analyze key performance indicators to ensure targets are met - Train and mentor contact center agents to enhance their skills and performance - Handle escalated customer complaints and ensure timely resolution - Collaborate with other departments to streamline processes and improve efficiency - Stay up-to-date on industry trends and best practices

Requirements: - Bachelor's degree in a related field - Proven experience as a contact center manager or similar role - Excellent communication and leadership skills - Strong analytical and problem-solving abilities - Ability to work independently and manage a remote team effectively - Proficient in Microsoft Office and contact center software

Benefits: - Profit sharing - Gym membership - Medical coverage

Working Environment: At Dallah Healthcare Company, we prioritize work-life balance and employee well-being. Our remote work policy allows you to work from the comfort of your own home while still enjoying the benefits of being part of a dynamic team.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Dallah Healthcare Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We value diversity and inclusion in our workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.