Remote Contact Center Officer

Job Description: Zain Saudi Arabia is looking for a Remote Contact Center Officer to join our team in Mecca, SA. This part-time role at the Associate Level requires at least 3 years of experience in a similar position. The ideal candidate will be independent, motivated, have strong decision-making skills, and excel in a teamwork environment.

Responsibilities: - Handle incoming and outgoing customer calls in a professional and efficient manner - Provide information and assistance to customers regarding products and services - Resolve customer complaints or issues in a timely and effective manner - Maintain accurate records of customer interactions and transactions - Collaborate with team members to ensure a consistent and positive customer experience - Leverage data to inform decisions and drive strategic initiatives

Requirements: - 3+ years of experience in a contact center or customer service role - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office and other related software - High school diploma or equivalent required, bachelor's degree preferred

Benefits: - Medical coverage - Life insurance - Dental insurance

Equal Opportunity Statement: Zain Saudi Arabia is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.