Contact Center Officer

Job Description:

We are seeking a highly motivated Contact Center Officer to join our team at Panda Retail Company in Jeddah, SA. As a Contact Center Officer, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service over the phone and online channels. This is a part-time, entry-level position with the opportunity for growth within the company.

Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Assist customers with placing orders, tracking shipments, and resolving any issues or complaints - Utilize communication and problem-solving skills to provide excellent customer service - Document all customer interactions accurately and efficiently in our database - Collaborate with other departments to ensure customer satisfaction and resolve complex issues - Adhere to company policies and procedures while ensuring a positive customer experience

Requirements: - 1 year of experience in customer service or a related field - Energetic and adaptable personality traits - Strong persuasion and leadership skills - Excellent communication and interpersonal abilities - Ability to work well under pressure and multitask effectively - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent

Benefits: - Remote work flexibility - Travel & spending expenses - Free food - Opportunities for professional development and growth within the company

Working Environment: At Panda Retail Company, we foster a working environment that encourages curiosity and questioning to fuel innovation and growth. We value diversity and inclusion in our team, and we welcome individuals from all backgrounds and experiences to apply.

Equal Opportunity Statement: Panda Retail Company is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to providing a diverse and inclusive workplace for all employees. Apply before the deadline on July 12, 2024, to join our dynamic team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.