Remote Contact Center Representative

Job Description:

Al Khodari Sons Company is seeking a Remote Contact Center Representative to join our team in Riyadh, SA. As a part-time Associate Level position, the Contact Center Representative will be responsible for providing excellent customer service and support to our clients through various communication channels.

Responsibilities: 1. Handle incoming calls, emails, and chat messages from customers with professionalism and courtesy. 2. Assist customers with inquiries, issues, and requests in a timely and efficient manner. 3. Process orders, returns, and exchanges according to company policies and procedures. 4. Identify and escalate priority issues to the appropriate department for resolution. 5. Maintain a high level of product knowledge to effectively answer customer questions and provide recommendations. 6. Meet and exceed performance metrics for call quality, response time, and customer satisfaction. 7. Utilize strategic planning and creativity to find innovative solutions to customer problems.

Requirements: 1. Minimum of 4 years of experience in customer service or a related field. 2. Hardworking and motivated individual with a strong work ethic. 3. Excellent communication skills and the ability to handle challenging customer interactions with tact and diplomacy. 4. Strong organizational skills and attention to detail. 5. Ability to work independently and manage time effectively in a remote setting. 6. Strategic planning and creative problem-solving skills. 7. Proficiency in using CRM software and other customer service tools. 8. Flexibility to work evenings and weekends as needed.

Benefits: 1. Travel opportunities for training and conferences. 2. Medical coverage for part-time employees. 3. Ongoing training and professional development opportunities.

Working Environment: At Al Khodari Sons Company, we prioritize quality in all aspects of our work, products, and services. Our team is committed to excellence and continuous improvement in everything we do.

Equal Opportunity Statement: Al Khodari Sons Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to Apply: June 12, 2024

Don't miss this opportunity to join a dynamic and growing team at Al Khodari Sons Company as a Remote Contact Center Representative! Apply now and be a part of our commitment to excellence in customer service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.