Contact Center Representative

Job Description:

National Water Company is seeking a resilient and motivated Contact Center Representative to join our team in Riyadh. As an Entry Level position with zero years of experience required, this part-time role offers the opportunity to gain valuable experience in customer service within a reputable company.

Responsibilities: - Answer incoming calls and assist customers with inquiries, concerns, and feedback related to our water services - Provide accurate information to customers regarding account status, billing, service interruptions, and other related topics - Utilize emotional intelligence to de-escalate customer disputes and resolve issues in a timely and professional manner - Collaborate with team members to ensure seamless communication and customer satisfaction - Engage in strategic planning to anticipate customer needs and improve overall service delivery - Maintain detailed records of customer interactions and transactions for tracking and reporting purposes - Strive for excellence and uphold high standards in all customer interactions

Requirements: - High school diploma or equivalent - Excellent communication skills, both verbal and written - Strong problem-solving abilities with a customer-centric approach - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in Microsoft Office applications - Ability to demonstrate emotional intelligence and empathy with customers - Previous experience in a customer service role is a plus, but not required - Must be able to work flexible hours, including evenings and weekends

Benefits: - Company-provided equipment for work - Disability insurance coverage - Retirement plan options

Working Environment: At National Water Company, we value diversity and inclusion in our workforce. We strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing exceptional service to our customers and ensuring a positive working environment for all employees.

Equal Opportunity Statement: National Water Company is an equal opportunity employer and value diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.