Contact Center Representative

Job Description:

We are currently seeking a Contact Center Representative to join our team at Al Hokair Group in Medina, Saudi Arabia. As a Contact Center Representative, you will be responsible for handling a high volume of incoming calls, emails, and messages from customers and providing them with excellent service and support.

Responsibilities: - Answering incoming calls, emails, and messages from customers in a professional and timely manner - Providing customers with accurate information about our products and services - Assisting customers with placing orders, processing returns, and resolving any issues or complaints - Escalating complex issues to the appropriate department or supervisor - Maintaining a high level of customer satisfaction and retention through excellent customer service skills - Documenting all customer interactions and following up as needed - Collaborating with team members to ensure a seamless customer experience - Conducting research to find solutions to customer inquiries or issues

Requirements: - 1 year of experience in a customer service or call center role preferred - Strong communication skills, both verbal and written - Excellent problem-solving abilities and attention to detail - Ability to work independently and with a team - Driven, self-motivated personality - Strong research skills - Ability to adapt to a fast-paced and ever-changing environment

Benefits: - Medical coverage - Paid overtime - Travel & spending expenses

Working Environment: At Al Hokair Group, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. We provide our employees with the necessary resources and support to grow and succeed in their roles.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Al Hokair Group is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.