Contact Center Specialist

Job Description:

Jarir Marketing Company is seeking a Contact Center Specialist to join our team in Riyadh, Saudi Arabia. The ideal candidate will be hardworking and energetic, with strong communication skills and a passion for delivering exceptional customer service.

Responsibilities: - Handle a high volume of inbound and outbound customer calls in a timely and professional manner - Provide accurate information about products, services, and promotions - Assist customers with placing orders, tracking shipments, and resolving any issues or complaints - Maintain a positive attitude and strive to exceed customer expectations - Collaborate with other team members to ensure all customer inquiries are addressed promptly and effectively - Keep detailed records of all customer interactions and transactions in the company database - Stay informed about current promotions, policies, and procedures to provide accurate information to customers

Requirements: - Minimum of 2 years of experience in a customer service or contact center role - Excellent communication skills, both verbal and written - Ability to multitask and prioritize in a fast-paced environment - Strong problem-solving skills and attention to detail - Proficiency in Microsoft Office and experience with CRM software is a plus - Must be able to work a flexible schedule, including evenings and weekends

Personality Traits: - Hardworking - Energetic

Soft Skills: - Innovation - Communication

Benefits: - Training & professional development opportunities - Company equipment provided for work - Employee discounts on products and services

Working Environment: At Jarir Marketing Company, we foster transparency and open dialogue for effective communication at all levels. Our team values collaboration, respect, and a positive work culture.

Deadline to Apply: May 25, 2024

Equal Opportunity Statement: Jarir Marketing Company is an equal opportunity employer and we welcome all qualified individuals to apply for our positions regardless of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive work environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.