Customer Care Assistant

Job Description:

We are looking for a reliable and motivated Customer Care Assistant to join our team at Saudi Binladin Group in Jeddah, SA. As a Customer Care Assistant, you will be responsible for providing exceptional customer service and support to our clients. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer service.

Responsibilities: - Respond to customer inquiries via phone, email, and in-person - Assist customers with product information, ordering, and issue resolution - Handle customer complaints in a professional and courteous manner - Process returns, exchanges, and refunds according to company policies - Coordinate with other departments to ensure timely resolution of customer issues - Keep detailed records of customer interactions and transactions - Assist in developing and implementing customer care procedures and policies

Requirements: - Minimum of 4 years of experience in customer service - Excellent communication and interpersonal skills - Strong negotiation and planning abilities - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficient in Microsoft Office applications - Experience with CRM software is a plus

Personality Traits: - Reliable - Motivated

Soft Skills: - Negotiation - Planning

Benefits: - Profit sharing - Vision insurance - Disability insurance

Working Environment: At Saudi Binladin Group, we cultivate leaders who foster inclusivity and mentorship. Join our team and be a part of a supportive and collaborative work environment.

Deadline to Apply: 2024-05-23

Equal Opportunity Statement: Saudi Binladin Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other basis protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.