Customer Care Associate

Job Description:

Saudi Ceramics is seeking a dedicated and resourceful Customer Care Associate to join our team in Mecca, SA. As a Customer Care Associate, you will be responsible for providing exceptional customer service and support to our clients. This role requires excellent communication skills, strong decision-making abilities, and a positive attitude towards problem-solving.

Responsibilities: - Manage and respond to customer inquiries via phone, email, and live chat in a timely and professional manner - Assist customers with product information, orders, inquiries, and issue resolution - Process customer orders and maintain accurate records of customer interactions - Collaborate with other departments to address customer concerns and ensure customer satisfaction - Stay up-to-date on product information and company policies to provide accurate information to customers - Identify and escalate priority issues to the appropriate team members for resolution - Maintain a high level of professionalism and empathy in all customer interactions - Continuously strive to improve the customer experience and provide feedback on ways to enhance customer satisfaction

Requirements: - Minimum of 4 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong decision-making skills and the ability to work well under pressure - Proficiency in Microsoft Office and CRM software - Ability to multi-task and prioritize tasks effectively - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Retirement plan - Paid Time Off (PTO) - Travel & spending expenses

Working Environment: At Saudi Ceramics, we encourage curiosity and questioning to fuel innovation and growth. We believe in creating a collaborative and inclusive work environment where all employees can thrive and contribute to the success of the company.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Saudi Ceramics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.