Customer Care Associate

Job Description:

Zain Saudi Arabia is looking for a dynamic and customer-focused individual to join our team as a part-time Customer Care Associate in Jeddah, SA. As an Associate Level position, we are seeking candidates with a minimum of 3 years of experience in a customer care role.

Responsibilities: - Provide exceptional customer service through various communication channels, including phone, email, and chat - Guide customers through troubleshooting issues with their mobile phone or internet services - Process customer orders, returns, and exchanges efficiently and accurately - Build and maintain strong relationships with customers to ensure satisfaction and retention - Collaborate with other departments to resolve customer complaints and escalate complex issues as needed - Stay up-to-date on products and services to provide accurate information to customers - Meet and exceed performance metrics, such as response times and customer satisfaction scores

Requirements: - Adaptability and motivation to excel in a fast-paced and ever-changing environment - Strong critical thinking skills to quickly assess and solve customer problems - Strategic planning abilities to identify trends and proactively address potential issues - Excellent communication skills, both written and verbal - Ability to multitask and prioritize workload effectively - Proficiency in Microsoft Office and customer relationship management software - High school diploma or equivalent required; bachelor's degree preferred

Benefits: - Dental insurance - Employee discounts on products and services - Travel and spending expenses covered for work-related activities

Working Environment: At Zain Saudi Arabia, we are committed to fostering diversity and inclusivity in our workplace. We strive to create a culture of belonging where every employee feels valued and respected.

Deadline to Apply: Please submit your application by May 1, 2024.

Equal Opportunity Statement: Zain Saudi Arabia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.