Customer Care Manager

Middle East Battery Company is seeking a dedicated and resourceful Customer Care Manager to join our team in Riyadh, SA. As a mid-to-senior level professional with at least 8 years of experience in customer service, you will play a crucial role in ensuring a positive customer experience and maintaining high levels of customer satisfaction.

Responsibilities: 1. Develop and implement customer care strategies to enhance customer satisfaction and loyalty. 2. Oversee a team of customer service representatives, providing leadership and guidance to ensure efficient and effective customer service delivery. 3. Handle escalated customer complaints and issues, resolving them in a timely and satisfactory manner. 4. Monitor customer service metrics and KPIs to evaluate performance and identify areas for improvement. 5. Collaborate with cross-functional teams to address customer needs and concerns. 6. Develop and maintain strong relationships with key customers to promote retention and loyalty. 7. Stay up-to-date with industry trends and best practices in customer care to drive continuous improvement. 8. Ensure compliance with company policies and procedures related to customer care.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Proven track record of at least 8 years in customer service management. 3. Strong leadership and communication skills. 4. Ability to work effectively in a team-based environment. 5. Excellent problem-solving and decision-making abilities. 6. Knowledge of customer relationship management (CRM) systems. 7. Fluency in English and Arabic.

Personality traits: dedicated, resourceful Soft skills: teamwork, cooperation

Benefits: 1. Free food provided at the workplace. 2. Visa sponsorship for qualified candidates. 3. Remote work flexibility to promote work-life balance.

Working environment: We inject a sense of joy and vibrancy into the work environment, fostering a positive and collaborative atmosphere where employees can thrive.

Deadline to apply: June 26, 2024

Equal Opportunity Statement: Middle East Battery Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.