Remote Customer Care Manager

Job Description:

We are looking for a Remote Customer Care Manager to join our team at the Saudi Arabian Fertilizer Company. This is a part-time position based in Riyadh, SA, with a seniority level of mid-to-senior. The ideal candidate will have at least 6 years of experience in customer care management.

Responsibilities: 1. Manage a team of remote customer care representatives to ensure excellent customer service. 2. Develop and implement customer care strategies to improve customer satisfaction and retention. 3. Monitor and analyze customer feedback to identify areas for improvement. 4. Provide training and coaching to the customer care team to enhance their skills and performance. 5. Collaborate with other departments to address customer issues and ensure timely resolution. 6. Maintain accurate records of customer interactions and transactions. 7. Stay updated on industry trends and best practices in customer care management. 8. Handle escalated customer complaints and issues with professionalism and empathy.

Requirements: 1. Strong communication and interpersonal skills. 2. Proven experience in customer care management. 3. Ability to work independently and lead a remote team effectively. 4. Passionate about providing excellent customer service. 5. Strong research and strategic planning skills. 6. Bachelor's degree in Business Administration or a related field (preferred). 7. Proficiency in Microsoft Office and customer relationship management (CRM) software.

Benefits: 1. Paid overtime for extra hours worked. 2. Free food provided during working hours. 3. Opportunities for training and professional development to enhance skills and knowledge.

Working Environment: At the Saudi Arabian Fertilizer Company, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing top-notch customer care and fostering a positive work environment for all employees.

Equal Opportunity Statement: The Saudi Arabian Fertilizer Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to apply: 2024-07-15

If you meet the requirements and are passionate about customer care management, we encourage you to apply for the position of Remote Customer Care Manager at our company. Join us in delivering exceptional customer service and making a positive impact in the industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.