Customer Care Manager

Job Description:

We are looking for a part-time Customer Care Manager to join our team at Bawan Company in Riyadh, SA. As the Customer Care Manager, you will be responsible for overseeing the customer service team, ensuring that customer inquiries and concerns are addressed promptly and effectively. You will play a key role in enhancing customer satisfaction and loyalty through proactive communication and problem resolution.

Responsibilities: - Manage and lead the customer service team to ensure high levels of customer satisfaction - Develop and implement customer care policies and procedures - Monitor and analyze customer feedback to identify areas for improvement - Collaborate with other departments to address customer issues and improve overall customer experience - Provide training and support to customer service representatives - Handle escalated customer complaints and resolve them in a timely manner - Track and report on key performance indicators related to customer care

Requirements: - 5 years of experience in customer service or a related field - Motivated and driven personality traits - Strong adaptability and innovative skills - Excellent communication and interpersonal abilities - Proven leadership and team management skills

Benefits: - Training & professional development opportunities - Vision insurance coverage - Profit sharing potential

Working Environment: At Bawan Company, we strive to cultivate a sense of ownership and responsibility at every level of our organization. We value teamwork, collaboration, and continuous improvement.

Equal Opportunity Statement: Bawan Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Deadline to apply: 2024-07-22

If you meet the requirements and are passionate about providing exceptional customer care, we encourage you to apply for the Customer Care Manager position at Bawan Company. We look forward to receiving your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.