Remote Customer Care Officer

Job Description: Saudi Ceramics is seeking a Remote Customer Care Officer to join our team in Mecca, SA. As a part-time Associate Level position, the Remote Customer Care Officer will be responsible for providing exceptional customer service to our clients around the world. The successful candidate will have at least 4 years of relevant experience and possess the personality traits of being confident and reliable.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with product information, order processing, and issue resolution. 3. Provide technical support and troubleshoot customer problems. 4. Collaborate with other departments to ensure customer satisfaction. 5. Maintain accurate records of customer interactions and transactions. 6. Contribute to the development and improvement of customer service procedures. 7. Assist in special projects and initiatives as needed.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. 4+ years of experience in customer service or a similar role. 3. Strong communication and interpersonal skills. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office and customer service software. 6. Planning and presentation skills are essential. 7. Confidence and reliability are key personality traits for success in this role.

Benefits: - Retirement plan - Life insurance - Gym membership

Working Environment: At Saudi Ceramics, we believe in breaking boundaries and fostering a global work environment. As a Remote Customer Care Officer, you will have the opportunity to collaborate with colleagues from around the world, promoting diversity and innovation.

Deadline to Apply: May 23, 2024

Equal Opportunity Statement: Saudi Ceramics is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.