Remote Customer Care Officer

Job Description:

The Saudi Arabian Fertilizer Company is seeking a dedicated and hardworking Remote Customer Care Officer to join our team in Mecca, SA. This part-time entry-level position requires no prior experience, making it ideal for individuals looking to start their career in customer care.

Responsibilities: - Handle customer inquiries and provide excellent service via phone, email, and chat - Resolve customer complaints in a timely and professional manner - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure customer satisfaction - Assist with administrative tasks as needed

Requirements: - Strong communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Strategic planning abilities to anticipate customer needs - Adaptability to work effectively in a remote setting - Proficiency in Microsoft Office suite - High school diploma or equivalent

Personality traits: - Dedicated to providing the best service possible - Hardworking and committed to meeting goals

Soft skills: - Strategic planning to anticipate and address customer needs - Adaptability to changing circumstances

Benefits: - Paid overtime for additional hours worked - Relocation allowance for eligible employees - Company-provided equipment for remote work

Working environment: We strive to cultivate a sense of ownership and responsibility at every level of our organization. Our team members are encouraged to take initiative and contribute to the company's success.

Deadline to apply: July 5, 2024

Equal opportunity statement: The Saudi Arabian Fertilizer Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.