Customer Care Specialist

Job Description:

Savola Group is seeking a part-time Customer Care Specialist to join our team in Jeddah, SA. As an Entry Level position, no prior experience is required, making it a great opportunity for individuals looking to start their career in customer care.

Responsibilities: 1. Respond to customer inquiries and resolve any issues in a timely and professional manner. 2. Provide product information and assistance to customers through various communication channels, including phone, email, and live chat. 3. Document all customer interactions and maintain accurate records of customer accounts. 4. Assist with order processing and tracking to ensure timely delivery to customers. 5. Collaborate with internal teams to escalate and resolve complex customer issues. 6. Conduct research to identify trends in customer feedback and recommend improvements to enhance customer satisfaction. 7. Work independently to manage multiple projects and tasks efficiently.

Requirements: 1. Independent and hardworking personality traits to thrive in a fast-paced customer care environment. 2. Strong project management and research skills to effectively handle customer inquiries and issues. 3. Excellent communication skills with a customer-centric mindset. 4. Proficiency in Microsoft Office applications and customer relationship management systems. 5. Ability to prioritize tasks and meet deadlines in a dynamic work environment.

Benefits: 1. Joining Bonus for successful candidates upon starting the role. 2. Profit sharing opportunities based on team performance and business results. 3. Travel and spending expenses covered for relevant job-related activities.

Working Environment: At Savola Group, we prioritize understanding and empathy in all customer interactions. We believe in providing exceptional customer care to ensure a positive experience for every customer.

Deadline to Apply: Interested candidates can apply for the Customer Care Specialist position until May 7, 2024.

Equal Opportunity Statement: Savola Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.