Customer Care Specialist - Work from home

Job Description:

We are looking for a Customer Care Specialist to join our team at Saudi Railways Organization. This is a part-time, entry-level position that allows you to work from the comfort of your own home in Riyadh, SA. As a Customer Care Specialist, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring their overall satisfaction with our services.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and complaints with empathy and efficiency - Provide accurate information about our products and services - Collaborate with other team members to improve customer satisfaction and retention - Maintain detailed records of customer interactions and transactions - Stay up-to-date on company policies and procedures to ensure accurate information is provided to customers

Requirements: - 1 year of experience in customer service or a related field - Hardworking and motivated individual with a strong desire to help others - Excellent communication and interpersonal skills - Ability to persuade and guide customers towards appropriate solutions - Strong strategic planning skills to anticipate and address customer needs - High school diploma or equivalent

Benefits: - Travel and spending expenses covered - Retirement plan options - Gym membership included - Opportunity to work in a creative and innovative setting that fosters growth and development

Equal Opportunity Statement: Saudi Railways Organization is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: May 6, 2024

We are excited to welcome a dedicated and customer-focused individual to our team. If you meet the qualifications and are ready to make a difference in the lives of our customers, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.