Customer Service Assistant

Job Description:

Al Rajhi Holding Group is looking for a part-time Customer Service Assistant to join our team in Riyadh, SA. As a Customer Service Assistant, you will be responsible for providing support to customers, handling inquiries, resolving issues, and ensuring customer satisfaction. You will work closely with the Customer Service Manager to deliver exceptional service to our clients.

Responsibilities: - Respond to customer inquiries via phone, email, and in-person - Provide information about products and services - Process orders, returns, and exchanges - Resolve customer complaints in a professional and timely manner - Keep accurate records of interactions with customers - Collaborate with other departments to address customer needs - Assist in developing and implementing customer service policies and procedures - Maintain a positive attitude and a high level of professionalism at all times

Requirements: - 2 years of experience in customer service or a related field - Resilient and able to work under pressure - Independent with strong problem-solving skills - Adaptability and project management skills - Excellent communication and interpersonal abilities - Proficient in MS Office and customer service software - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Vision insurance - Company transportation - Relocation allowance

Working Environment: Our company is committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where employees can grow and succeed.

Equal Opportunity Statement: Al Rajhi Holding Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to diversity and inclusion in the workplace.

Deadline to apply: 2024-05-02

Join our team and be part of a dynamic and growing company dedicated to exceeding customer expectations! Apply now to become our Customer Service Assistant.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.