Remote Customer Service Assistant

Job Description:

ACWA Power is seeking a Remote Customer Service Assistant to join our team in Jeddah, SA. As a part-time Associate Level position, the successful candidate will have at least 4 years of experience in customer service and demonstrate a passionate and hardworking attitude. This role requires strong planning skills and the ability to work effectively in a team environment.

Responsibilities: 1. Providing exceptional customer service to clients via telephone, email, and online chat. 2. Assisting customers with inquiries, concerns, and requests in a timely and professional manner. 3. Resolving customer issues and complaints with a focus on problem-solving and customer satisfaction. 4. Managing customer accounts and updating customer information in the company database. 5. Collaborating with other team members to ensure a seamless customer experience. 6. Meeting and exceeding customer service metrics, including response times and customer satisfaction ratings. 7. Assisting with special projects and initiatives as needed.

Requirements: 1. Minimum of 4 years of experience in customer service. 2. Strong communication and interpersonal skills. 3. Proficiency in Microsoft Office and customer service software. 4. Ability to work independently and as part of a team. 5. Excellent time management and organizational skills. 6. Previous experience in a remote or virtual work environment is a plus. 7. Bachelor's degree in Business Administration or related field preferred.

Benefits: 1. Relocation allowance for eligible candidates. 2. Company-provided equipment for remote work. 3. Company transportation for on-site meetings or events.

Working Environment: At ACWA Power, we strive to cultivate a sense of ownership and responsibility at every level of our organization. We encourage collaboration and teamwork to achieve our goals and deliver the best possible service to our customers.

Deadline to Apply: Interested candidates must submit their applications by May 7, 2024.

Equal Opportunity Statement: ACWA Power is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.