Customer Service Assistant

Job Description:

We are seeking a reliable and customer-oriented Customer Service Assistant to join our team at the National Shipping Company of Saudi Arabia in Mecca, SA. As a part-time entry-level position, the Customer Service Assistant will be responsible for providing exceptional customer service to our clients and assisting with their inquiries and concerns regarding our shipping services. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to adapt to a fast-paced environment.

Responsibilities: - Respond to customer inquiries via phone, email, and in person - Assist customers with booking shipments, tracking packages, and resolving any issues - Provide personalized service to ensure customer satisfaction and loyalty - Collaborate with internal teams to address customer needs and concerns - Maintain accurate records of customer interactions and transactions - Stay up-to-date on company policies and procedures to provide accurate information to customers - Assist with general administrative tasks as needed

Requirements: - 1 year of customer service experience preferred - Strong communication and interpersonal skills - Resilient and resourceful attitude - Ability to negotiate and manage relationships with customers effectively - Basic computer skills and proficiency in Microsoft Office applications - High school diploma or equivalent - Ability to work independently and as part of a team

Benefits: - Life insurance - Dental insurance - Disability insurance

Working Environment: At the National Shipping Company of Saudi Arabia, we are committed to promoting equality and fairness for all employees. We strive to create a supportive and inclusive working environment where every team member is valued and respected.

Deadline to Apply: 2024-05-18

Equal Opportunity Statement: The National Shipping Company of Saudi Arabia is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.