Customer Service Associate

Job Description:

The Hilton in Riyadh, SA is seeking a part-time Customer Service Associate to join our team. As an Entry Level position, we are looking for candidates with at least 1 year of experience in customer service. The ideal candidate will be dedicated, motivated, innovative, and have strong problem-solving skills.

Responsibilities: 1. Interact with customers to provide information about the hotel's facilities, services, and promotions. 2. Assist guests with check-in/check-out procedures and resolve any issues or complaints in a timely and professional manner. 3. Handle reservations and booking inquiries via phone, email, and in person. 4. Maintain a high level of customer satisfaction by ensuring guests' needs are met promptly and efficiently. 5. Collaborate with other departments to coordinate special requests and enhance the overall guest experience. 6. Keep accurate records of guest interactions and transactions in the hotel's database. 7. Uphold the Hilton standards of service and professionalism at all times.

Requirements: 1. 1 year of experience in customer service. 2. Excellent communication and interpersonal skills. 3. Ability to work well under pressure and in a fast-paced environment. 4. Strong problem-solving abilities and a positive attitude. 5. Proficient in Microsoft Office and other relevant software applications. 6. Availability to work evenings, weekends, and holidays. 7. High school diploma or equivalent.

Benefits: 1. Travel opportunities to other Hilton properties. 2. Medical coverage for part-time employees. 3. Relocation allowance for eligible candidates. 4. Training and development opportunities to advance your career within the company. 5. Competitive compensation and incentives.

Working Environment: At Hilton Riyadh, we are committed to environmental responsibility and sustainable practices. Our team members strive to create a positive and inclusive workplace where everyone feels valued and respected.

Deadline to Apply: May 14, 2024

Equal Opportunity Statement: The Hilton is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to fostering a diverse and inclusive workforce where all individuals are treated with fairness and respect.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.