Customer Service Associate - Work from home

Our Company is seeking a dedicated and driven Customer Service Associate to join our team on a part-time basis. This position will allow you to work from the comfort of your own home, providing support to our valued customers in a virtual environment.

Responsibilities: 1. Provide exceptional customer service via phone, email, and chat channels. 2. Address customer inquiries, complaints, and feedback in a timely and professional manner. 3. Assist customers with product information, order tracking, and issue resolution. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with internal teams to ensure customer satisfaction and retention. 6. Proactively identify opportunities for improvement in processes and procedures. 7. Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates.

Requirements: 1. Four years of experience in customer service or a related field. 2. Strong communication skills, both verbal and written. 3. Ability to analyze customer needs and develop strategic solutions. 4. Proficiency in Microsoft Office and CRM software. 5. High school diploma or equivalent required; associate's or bachelor's degree preferred. 6. Home office setup with a reliable internet connection. 7. Availability to work flexible hours, including evenings and weekends. 8. Must be detail-oriented, organized, and able to multitask effectively.

Personality traits: - Dedicated: Committed to providing excellent service and exceeding customer expectations. - Driven: Motivated to achieve goals and continuously improve performance.

Soft skills: - Analysis: Able to assess customer needs and preferences to tailor solutions accordingly. - Strategic planning: Capable of developing long-term plans to enhance customer satisfaction and loyalty.

Benefits: - Retirement plan - Dental insurance - Vision insurance

Working environment: At National Industrialization Company, we value work-life balance and prioritize employee well-being. We foster a supportive and inclusive culture where every team member is empowered to succeed.

Deadline to apply: July 15, 2024

Equal opportunity statement: Our Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.