Customer Service Manager

As the Customer Service Manager at Sipchem in Medina, SA, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships with clients. This part-time position at a mid-to-senior level requires a dedicated and independent individual with at least 6 years of experience in customer service management.

Responsibilities: 1. Develop and implement customer service policies and procedures. 2. Train and supervise a team of customer service representatives. 3. Monitor and analyze customer feedback to improve services and processes. 4. Handle escalated customer issues and ensure timely resolution. 5. Collaborate with other departments to ensure seamless customer experience. 6. Develop and maintain key client relationships. 7. Implement innovative strategies to enhance customer satisfaction. 8. Utilize emotional intelligence to effectively communicate with customers and team members.

Requirements: 1. Bachelor's degree in business administration or a related field. 2. Proven experience in customer service management. 3. Strong leadership and communication skills. 4. Ability to work independently and as part of a team. 5. Highly innovative mindset with a focus on continuous improvement. 6. Demonstrated emotional intelligence in handling customer interactions. 7. Proficiency in Microsoft Office and CRM software. 8. Strong organizational and problem-solving skills.

Benefits: 1. Travel and spending expenses covered. 2. Medical coverage for you and your dependents. 3. Company transportation provided for commuting to and from work. 4. Opportunities for professional development and career advancement. 5. A supportive and inclusive working environment that prioritizes employee well-being through health and wellness initiatives.

Equal Opportunity Statement: Sipchem is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 6, 2024

If you meet the requirements and are excited about the opportunity to lead a dynamic team in delivering exceptional customer service, we encourage you to apply for the Customer Service Manager position at Sipchem. Join us in shaping the future of customer service excellence.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.