Customer Service Manager

Job Description:

We are looking for a dedicated and resilient Customer Service Manager to join our team at Saudi Railways Organization in Riyadh, SA. As a mid-to-senior level position, the ideal candidate will have at least 7 years of experience in customer service management. The Customer Service Manager will be responsible for overseeing all aspects of customer service operations, ensuring the highest level of customer satisfaction.

Responsibilities: - Develop and implement customer service policies and procedures - Train and supervise customer service staff - Monitor and analyze customer feedback to improve services - Resolve customer complaints and issues in a timely manner - Coordinate with other departments to ensure seamless customer interactions - Develop and implement strategies to increase customer retention and satisfaction - Conduct regular performance evaluations of customer service staff - Prepare and present reports on customer service performance to management

Requirements: - 7 years of experience in customer service management - Strong leadership and team management skills - Excellent communication and interpersonal abilities - Proven track record of delivering exceptional customer service results - Bachelor's degree in Business Administration or related field preferred - Innovation and presentation skills are a plus - Must be willing to work part-time

Benefits: - Travel and spending expenses covered - Gym membership - Free accommodation

Working Environment: At Saudi Railways Organization, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, collaboration, and initiative in our team members. Join us in a dynamic and rewarding work environment.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Saudi Railways Organization is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.