Customer Service Manager - Work from home

Job Description:

Herfy Food Services Co is seeking a motivated and experienced Customer Service Manager to join our team. This is a part-time position with the flexibility to work from home. As a Customer Service Manager, you will be responsible for maintaining customer satisfaction by providing exceptional service and resolving customer issues in a timely manner.

Responsibilities: - Manage a team of customer service representatives and oversee their daily operations - Develop and implement strategies to improve customer satisfaction and retention - Handle escalated customer inquiries and provide solutions to ensure customer satisfaction - Monitor and analyze customer feedback to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Train and coach customer service representatives to enhance their skills and performance - Develop and implement policies and procedures to streamline customer service processes - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Minimum of 8 years of experience in customer service or a related field - Strong leadership and communication skills - Ability to multitask and prioritize in a fast-paced environment - Energetic personality and the ability to work independently - Critical thinking skills and the ability to problem-solve effectively - Experience in people management and team leadership - Proficient in Microsoft Office and customer service software - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Company equipment provided for remote work - Travel opportunities for training and professional development - Retirement plan for long-term financial security

Working Environment: At Herfy Food Services Co, we believe in empowering our employees to take ownership and make impactful decisions. We foster a collaborative and supportive work environment where creativity and innovation are encouraged.

Deadline to Apply: 2024-04-26

Equal Opportunity Statement: Herfy Food Services Co is an equal opportunity employer and welcomes applications from all qualified individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.