Customer Service Manager - Work from home

Job Description:

We are looking for a dedicated and hardworking Customer Service Manager to join our team at Saudi Railways Organization. As a Customer Service Manager, you will be responsible for overseeing the customer service operations, ensuring high levels of customer satisfaction, and driving business growth.

Responsibilities: - Develop and implement customer service policies and procedures. - Train and supervise customer service representatives. - Handle customer inquiries, complaints, and feedback in a timely and professional manner. - Monitor customer service metrics and analyze data to identify trends and areas for improvement. - Collaborate with other departments to resolve customer issues and improve overall customer experience. - Develop and implement strategies to increase customer retention and loyalty. - Stay up-to-date on industry trends and best practices in customer service.

Requirements: - 5 years of experience in customer service management. - Strong communication and interpersonal skills. - Ability to think creatively and strategically. - Excellent problem-solving skills. - Proficient in Microsoft Office and customer service software. - Bachelor's degree in Business Administration or related field (preferred).

Personality Traits: - Dedicated - Hardworking

Soft Skills: - Creativity - Planning

Benefits: - Medical coverage - Joining Bonus - Disability insurance

Working Environment: Thrive in an energetic and rapidly evolving work setting.

Equal Opportunity Statement: Saudi Railways Organization is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, age, national origin, disability, or any other legally protected status.

Deadline to apply: 2024-05-04

Join us in providing exceptional customer service to our clients and contribute to the success of Saudi Railways Organization!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.