Customer Service Manager - Work from home

Job Description:

L'azurde Company for Jewelry is seeking a dedicated and resourceful Customer Service Manager to work from home in Mecca, SA. This part-time position requires a mid-to-senior level of experience, with a minimum of 7 years in customer service management.

Responsibilities: - Manage a team of customer service representatives to ensure excellent service and support for all customers - Develop and implement customer service policies and procedures to improve overall customer satisfaction - Monitor and analyze customer service metrics to identify areas of improvement and implement solutions - Handle escalated customer inquiries and complaints in a timely and professional manner - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Conduct regular training sessions to enhance the skills and knowledge of the customer service team

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in customer service management - Strong leadership skills and ability to motivate and inspire a team - Excellent communication and interpersonal skills - Strategic planning and critical thinking abilities - Proficiency in Microsoft Office and CRM software

Personality Traits: - Dedicated to providing exceptional customer service - Resourceful in finding creative solutions to customer issues

Soft Skills: - Strategic planning to drive long-term success - Critical thinking to analyze and solve complex problems

Benefits: - Free food provided for all employees - Travel opportunities for training and team building events - Paid sick leave to ensure the well-being of employees

Working Environment: We strive for excellence and uphold high standards in all endeavors. Our team is committed to providing the best possible customer service and support.

Deadline to apply: 2024-04-29

Equal Opportunity Statement: L'azurde Company for Jewelry is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.