Customer Service Manager - Work from home

Job description:

Jarir Marketing Company is seeking a motivated and confident Customer Service Manager to work from home in Medina, SA. The ideal candidate will have at least 6 years of experience in customer service management and possess strong strategic planning and emotional intelligence skills. This is a part-time position at a mid-to-senior level.

Responsibilities: - Develop and implement customer service policies and procedures to ensure high levels of customer satisfaction - Lead and mentor a team of remote customer service representatives - Monitor customer service metrics and KPIs to identify areas for improvement - Resolve escalated customer complaints and issues in a timely and professional manner - Collaborate with other departments to improve overall customer experience - Conduct regular performance reviews and provide feedback to team members - Stay up-to-date on industry trends and best practices in customer service management

Requirements: - Bachelor's degree in Business Administration or related field - 6+ years of experience in customer service management - Strong leadership and communication skills - Excellent problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software

Benefits: - Vision insurance - Relocation allowance - Life insurance

Working environment: At Jarir Marketing Company, we provide a dynamic workplace that values teamwork, fosters innovation, and encourages shared success. Our team is dedicated to providing exceptional customer service and we are looking for a Customer Service Manager who shares our passion for excellence.

Equal opportunity statement: Jarir Marketing Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-05-01

If you meet the requirements and are interested in joining our team as a Customer Service Manager, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.