Customer Service Manager - Work from home

Job Description:

We are looking for a motivated and hardworking Customer Service Manager to join our team at Saudi Aramco. This is a part-time position that allows you to work from the comfort of your own home in Jeddah, SA. As a Mid-to-Senior Level professional with at least 7 years of experience in customer service management, you will be responsible for overseeing a team of customer service representatives and ensuring that our customers receive the highest level of service.

Responsibilities: - Develop and implement customer service policies and procedures - Train and supervise customer service representatives - Handle escalated customer service issues and complaints - Analyze customer feedback and develop strategies to improve customer satisfaction - Monitor customer service metrics and report on performance to senior management - Collaborate with other departments to ensure a seamless customer experience

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in customer service management - Strong leadership and communication skills - Critical thinking and problem-solving abilities - Ability to work independently and as part of a team - Excellent organizational skills

Personality Traits: - Motivated - Hardworking

Soft Skills: - Critical thinking - Teamwork

Benefits: - Company transportation - Dental insurance - Joining Bonus

Working Environment: At Saudi Aramco, we believe in giving back to the community through corporate social responsibility initiatives. As a Customer Service Manager, you will have the opportunity to make a positive impact on the lives of others while excelling in your career.

Deadline to apply: May 6, 2024

Equal Opportunity Statement: Saudi Aramco is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.