Remote Customer Service Specialist

Job Description:

We are looking for a Remote Customer Service Specialist to join our team at Mobily in Medina, SA. As a part-time Associate Level position, you will be responsible for providing excellent customer service to our clients in a virtual setting. The ideal candidate will be dedicated and reliable, with at least 3 years of experience in a customer service role.

Responsibilities: - Responding to customer inquiries and providing solutions in a timely and professional manner - Managing customer accounts and ensuring accurate and up-to-date information - Resolving customer complaints and issues with patience and empathy - Collaborating with team members to improve customer service processes and procedures - Utilizing time management skills to prioritize tasks and meet deadlines - Analyzing customer feedback and data to identify trends and make recommendations for improvement

Requirements: - 3+ years of experience in a customer service role - Excellent communication skills, both written and verbal - Ability to work independently and remotely - Strong problem-solving skills and attention to detail - Time management and organization skills - Analytical mindset to assess customer needs and provide solutions - Proficiency in using customer service software and tools - High school diploma or equivalent

Benefits: - Visa sponsorship for eligible candidates - Parental leave for new parents - Company-provided equipment for remote work

Working Environment: At Mobily, we value continuous learning and adaptation to stay ahead in a rapidly changing world. As a Remote Customer Service Specialist, you will have the opportunity to grow and develop your skills in a supportive and dynamic environment.

Equal Opportunity Statement: Mobily is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees can thrive and contribute their best work.

Deadline to Apply: May 6, 2024

Don't miss this opportunity to join our team as a Remote Customer Service Specialist and make a positive impact on our customers' experience! Apply now and take the next step in your customer service career.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.