Remote Customer Service Specialist

Job Description: We are seeking a Remote Customer Service Specialist to join our team at Al Babtain Power & Telecommunication Co. This part-time position will be based in Riyadh, SA and the successful candidate will be at the Associate Level with at least 2 years of experience in a customer service role. The ideal candidate will be driven, dedicated, innovative, and have leadership qualities.

Responsibilities: - Provide exceptional customer service through various remote channels such as phone, email, and chat - Resolve customer inquiries, complaints, and issues in a timely and professional manner - Maintain a high level of product knowledge to assist customers effectively - Escalate complex issues to the appropriate team for resolution - Collaborate with internal departments to improve overall customer experience - Meet or exceed monthly performance metrics and goals

Requirements: - Minimum of 2 years of experience in a customer service role - Strong communication skills and ability to articulate information clearly - Proficient in Microsoft Office and CRM software - Ability to work independently and as part of a team - High school diploma or equivalent required - Must have a dedicated home office with reliable internet connection - Availability to work flexible hours, including weekends and evenings

Benefits: - Relocation allowance for eligible candidates - Paid sick leave - Company-provided equipment for remote work

Working Environment: At Al Babtain Power & Telecommunication Co, we offer a flexible working environment that adapts to change with speed and efficiency. We value innovation and leadership in all our employees and strive to create a collaborative and inclusive workplace.

Deadline to apply: May 7, 2024

Equal Opportunity Statement: Al Babtain Power & Telecommunication Co is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.